Effective Date: January 2026
At AussomePets, our goal is to offer high-quality pet products at the best possible prices. This Shipping & Returns Policy explains how orders are fulfilled, delivery timelines, and our return conditions.
Orders are typically processed within 1–2 business days after payment confirmation.
To offer competitive pricing and a wider selection, AussomePets operates with multiple fulfillment locations:
Some products are stocked and shipped from our Laval, Québec warehouse
Other products are shipped directly from our trusted overseas warehouses
If an item is temporarily out of stock in our Canadian warehouse, it may be shipped from one of our overseas locations, which can result in longer delivery times.
Delivery times depend on product availability and shipping origin.
Orders shipped from Canada (Laval warehouse):
Estimated delivery: 2–7 business days
Orders shipped from overseas warehouses:
Estimated delivery: 7–20 business days
Delivery times may vary depending on customs processing and carrier delays
Please note: Delivery timelines are estimates and may be affected by factors beyond our control, such as weather conditions, customs clearance, or carrier disruptions.
Shipping fees are calculated at checkout and displayed before you complete your purchase.
Free shipping may apply on qualifying orders over $75.00Â before taxes.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking updates may take a few days to appear, especially for international shipments.
If you have any questions regarding shipping times, order status, or possible delays, our team is happy to help.
📧 Contact us at: info@aussomepets.com
Please include your order number for faster assistance.
We accept returns within 14 days of receipt of your order.
To be eligible for a return:
Items must be unused, in original condition, and in original packaging
Proof of purchase is required
To initiate a return:
Contact us at info@aussomepets.com
Provide your order number and reason for return
Our team will guide you through the return steps
Unless the return is due to an error or defect, return shipping costs are the responsibility of the customer.
Refunds are issued once the returned item is received and inspected
Processing time: 5–10 business days
Refunds are issued to the original method of payment
Original shipping fees are non-refundable (unless the return is due to our error)
The following items are non-returnable:
Final sale items
Personalized or custom products
Opened or used consumables (food, treats, supplements)
If your order arrives damaged or incorrect:
Contact us within 7 days of delivery
Include photos of the item and packaging
We will arrange a replacement or refund where applicable
For any shipping, delivery, or return inquiries:
📧 info@aussomepets.com
| Price |
|---|
| SKU |
| Rating |
| Discount |
| Vendor |
| Tags |
| Weight |
| Stock |
| Short Description |
Description here
